GRACE CHEUNG CONSULTANCY
Working With You
ABOUT ME
Over 20 years of consultancy experience in Training and Development, specializing in Service Training, Retail Sales and General Management
Last position as Executive Director for Tiptop Consultants Ltd. (a top-notch Consultancy in Hong Kong)
Experience in executing comprehensive Consultancy programmes for Retail (Fashion / F&B / Cosmetic / Sports Chain / Convenience Stores), Banking, Hotel, Property Management, Transportation, Government departments
Work with clients in Hong Kong, China, Taiwan, Macau, Singapore, Malaysia & Vietnam
Conducted seminars in Service and Management Development topics, both in-house and public. For example, Seminars for mall tenants of Sun Hung Kai Properties Ltd., Sino Group, Link Asset Management Limited and SME Market Day for Hong Kong Trade Development Council. Also active in Media such as Ming Pao, Career Times, HK Economic Times, etc for sharing experiences and the views on service market
SERVICES
Consultancy . Training . Coaching
CONSULTANCY
Designed and conducted several comprehensive programmes on Service Culture-building, Management Development & Field Coaching programmes, Many of these programmes showed impactful results in areas on building Service culture, improving Sales turnovers, enhancing Leadership capabilities and reinforcing Management practices.
TRAINING
Belief in ASK
Attitude training: Focus on mindset & inspiration
Skill training: Transfer of soft skills for Managers/Supervisors/FrontlinesKnowledge training: Integrate product knowledge with practice
COACHING
Coaching is crucial to ensure the effectiveness of learning in Training. Normally, conduct in three forms of coaching with different needs
Field Coaching for Frontlines
“1 on 1” Coaching for Superviors
Executive Coaching
All Videos
「領展商戶學堂」之「團隊管理四式」
「領展商戶學堂」之「以深化技巧處理投訴」 工作坊
Invest in yourself
Believe in yourself
PHOTO ALBUM
About Grace Cheung
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